Sunday, August 10, 2014

Crisis management in the pharmacy David Ball Explains Why all Pharmacies but Especially Compounding Pharmacies Need A Crisis Plan

David BallScenario 1: An inspector from the state board of pharmacy visits your pharmacy. A sterile compounded product that you made was observed by a patient to have particulate matter floating in the vial. The board orders you to recall every single compounded medication made in the last 90 days and to notify all your patients and every media outlet in your market.
Scenario 2: You come into your pharmacy one morning to find that a sprinkler head has failed and you have several inches of water on the floor. Your computer server is flooded and tens of thousands of dollars’ worth of inventory that was stacked on or near the floor is ruined.

Scenario 3: Something seems “off” with the inventory. The order sizes have been increasing monthly, but revenue is flat. The composition of the drugs ordered has been changing too. A tech comes forward and tells you that one of the pharmacists is addicted to pain meds and is feeding his addiction with the drugs in stock. You call the DEA; agents make an arrest. The addiction and larceny become front-page news.
 
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